Tracking
Track Your Order
Every parcel we send is tracked. Here is how to find yours, and what the scans actually mean.
Find your tracking number
When your order is dispatched we email you a tracking number and a direct link to the carrier. The subject line starts with “Your order has shipped”. If you cannot find it, check the spam folder first, then email contact@callminii.com with your order number and we will resend it.
If you created an account, every tracking number is also listed under your orders.
Track it directly with the carrier
- USPS. Enter the number at tools.usps.com. USPS numbers are 20 to 22 digits.
- UPS. Enter the number at ups.com/track. UPS numbers begin 1Z.
What the scans mean
| Label created | We have printed the label. The parcel has not been collected yet. This can sit for up to 24 hours and is normal |
|---|---|
| In transit | Moving. Long gaps between scans on a cross country leg are usual and not a problem on their own |
| Out for delivery | On the van. It will arrive today |
| Delivery attempted | Nobody available, or no safe place. The carrier will leave a card with instructions and retry |
| Delivered | Scanned at your address. Check porches, side doors and with neighbours |
When to worry
Not moved for five business days. Email us with the order number. We open a trace with the carrier ourselves; you do not need to do it.
Marked delivered but nothing arrived. Give it three business days, because parcels are occasionally scanned early or left with a neighbour. If it has still not appeared, tell us and we will replace it or refund it, whichever you prefer.
Not moved for ten business days. We treat the parcel as lost and reship or refund without waiting for the carrier’s investigation to finish.
Split orders
If part of your order was temporarily out of stock we ship the rest immediately and follow with the remainder. You will have two tracking numbers and two emails. Shipping is free either way.
Still need us?
Email contact@callminii.com and we answer within one business day.
Call +1 (307) 393-5923, Monday to Friday, 9am to 5pm Mountain Time.
Write to CALLMINI LLC, 5830 E 2nd St, Ste 7000, #38853, Casper, WY 82609, United States.